- +27 32 815 3400
- info@netfingroup.co.za
- Mon - Fri: 8:00 - 16:15
Outsourced Client Services & Call Centre Solutions
Network Client Service.
Network Client Services helps South African, UK and US companies reduce operational load and improve customer experience by outsourcing inbound and outbound communications to a trained, professional team. We act as your frontline customer contact point—delivering consistent brand representation, clear escalation, and performance reporting you can trust.
- Dedicated call centre seats
- Neutral English-speaking agents
- Multi-channel support (calls, email, chat, CRM)
- UK GDPR-aligned processes
Nation Wide Footprint
Our Services
A reliable extension of your team—built for quality and scale.
We support the full customer interaction lifecycle. Services can be configured to fully or partially take over your client services / call centre function.
Inbound Customer Support
Enquiries, support requests, message taking, updates & Escalation Handling
Outbound Follow-ups & Courtesy Calls
Confirmations, check-ins,
customer follow-ups & Escalation Handling
Account & Order Queries
Order tracking, account updates, general assistance
Payments Support
(Policy-based)
Payment confirmations and arrangement discussions aligned to your internal policie
Email Assistance & Ticketing
Support
Email replies, issue logging, escalation, resolution tracking
Telesales
Direct selling of products or services to customers over the phone, aimed at generating revenue, building customer relationships, and scheduling appointments
Experience Excellence in Client Services and Call Centre Management
Our outsourced Client Services and Call Centre solution enables UK and US companies to focus on their core business, while we manage the critical link between them and their customers.
We offer a cost-effective, scalable, secure, and professionally managed service that enhances customer experience while reducing operational burden.
Tiered agent skill levels to match your business needs
Pricing to meet your needs
Not every business requires the same support depth. We offer tiered capability based on your operational complexity.
Why Us
Why businesses outsource client services to Network Client Services
- Reduced salary and payroll overheads
- Lower recruitment and training burden
- Consistent customer experience and brand representation
- Dedicated agents who learn your business
- Better visibility through reporting and performance tracking
- Scale without long-term employment commitments
- Structured onboarding and continuous improvement
Compliance and security built into daily operations
We support UK GDPR-aligned processes and relevant US data protection expectations, with a strong focus on secure handling and accountability.
Training & quality assurance
Continuous training and quality assurance.
- Ongoing agent training aligned to product/service updates
- Quality reviews, call monitoring, and coaching
- Script refinement and performance improvement cycles
- Customer experience focus: consistency, clarity, professionalism
Contact Us
+27 32 815 3400
Have Questions? Let's Talk.
Address 25 Sandra Road, Ballito, 4420
OUR GLOBAL PRESENCE
SOUTH AFRCIA
Are you looking to optimise your customer engagement using innovative omnichannel solutions?
UNITED KINGDOM
Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?
USA
Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?
Ready to improve customer experience and reduce operational load?
Tell us about your business, support channels, and operating hours—then we’ll recommend the right seat model, agent skill level and onboarding approach.